Parvy Homes Claims Blacklisting by Hillingdon Council Despite ‘Good’ Rating

Key Points

• Parvy Homes, a West London care provider in Hayes, claims it has been effectively blacklisted by Hillingdon Council.
• Despite a ‘Good’ rating by the Care Quality Commission (CQC), the council has not placed any new residents at Parvy Homes since 2021.
• Parvy Homes was placed under a Provider Concerns Process (PCP) twice, once in 2021 and again in 2024, amid allegations of procedural lapses and safeguarding concerns.
• The council denies blacklisting and states no contract exists with Parvy Homes; placements are spot-purchased only if required.
• Parvy Homes attributes the 2021 issues to Covid-19 stress and contends the PCP initiated in 2024 was unjustified and based on anonymous complaints that were later investigated and closed.
• Despite the PCP, Parvy Homes continues to receive placements from other local authorities such as Hounslow and Ealing.
• Hillingdon Council insists all processes adhered to relevant legislation and that decisions were regularly reviewed by the council’s Care Governance Board.

What are the allegations made by Parvy Homes against Hillingdon Council?

Parvy Homes, an independent and family-run organisation that operates six care homes in Hillingdon aimed at adults with complex mental health needs, has alleged that Hillingdon Council has effectively blacklisted it. According to Parvy Homes, since late 2021, the council has stopped placing new residents in their homes without providing clear reasons or following due process. Ashna Luchmun, Head of Care Services at Parvy Homes, conveyed to the Local Democracy Reporting Service (LDRS) that while the council denies having a blacklist, unofficially they have been excluded from receiving placements.​

Why was Parvy Homes placed under the Provider Concerns Process?

The Provider Concerns Process (PCP) is reserved for serious safeguarding concerns and aims to support providers in improving their services and reducing risks. In 2021, Parvy Homes was placed under PCP after investigations found failures in record-keeping of spending on behalf of patients and incorrect medication storage practices. Ashna Luchmun explained that these lapses were a consequence of the heightened pressures during the Covid-19 pandemic, including the hospitalisation of their manager. Importantly, she noted that despite these administrative shortcomings, none of the residents were hospitalised or died, emphasising the maintenance of resident safety during the crisis. Following improvements, the PCP was lifted in February 2022.​

Has Parvy Homes received any new placements since their PCP?

Despite Parvy Homes regaining its PCP-free status in 2022 and securing a ‘Good’ rating from the Care Quality Commission in 2023, reaffirmed again in May 2025, it claims to have received no placements from Hillingdon Council since late 2021. The organisation perceives this as a form of unofficial blacklisting. Whereas Parvy Homes continues to accept placements from other neighbouring boroughs such as Hounslow and Ealing, Hillingdon Council has not used their services recently.​

How does Hillingdon Council respond to the blacklisting claim?

Hillingdon Council categorically refutes the blacklisting allegations. The council clarified that it does not have a standing contract with Parvy Homes but might spot-purchase places if there is a demand, which has not arisen to date. The council emphasised that the PCP was instigated after careful consideration and in adherence to the Care Act 2014 and that decisions undergo regular review by the council’s Care Governance Board. The council also noted that Parvy Homes has received frequent updates during these reviews and stated the suspension of placements was a result of the PCP’s continuation, which they justify based on evidence.​

What is the controversy around the 2024 Provider Concerns Process?

Parvy Homes contends that the second PCP imposed in 2024 is unjustified. The organisation claims the council misrepresented isolated incidents and based its enforcement on anonymous complaints, which after investigation, were closed as unsubstantiated by the council. Despite the ongoing PCP, Hillingdon Council maintains that due process and careful review guided the decision to keep Parvy Homes under scrutiny and suspended new placements. Parvy Homes questions why the PCP remains active despite a recent ‘Good’ rating from the CQC and has expressed frustration at the lack of clear communication from the council.​

What has been the regulatory oversight of Parvy Homes?

Parvy Homes is rated ‘Good’ by the Care Quality Commission, the independent regulatory body responsible for health and social care services in England. The CQC’s assessments are considered rigorous, and their rating was reaffirmed as recently as May 2025, signalling that the provider meets essential standards of care and safety. If the CQC had significant concerns, it could place the provider under special measures or suspend its registration; neither of these actions has been taken against Parvy Homes.​

How has the Covid-19 pandemic influenced the situation?

Ashna Luchmun cited the stress during the Covid pandemic as a key factor in Parvy Homes’ administrative oversights in 2021. The pandemic’s strain, including the hospitalisation of their manager and the increased mortality in care homes nationally, shifted the organisation’s primary focus to resident safety. She stated that despite the procedural lapses, the homes managed exceptionally well under the circumstances, which was reflected in the safety and wellbeing of residents.​

Is this dispute reflective of broader issues in Hillingdon Council’s care services?

In a related but separate matter, Hillingdon Council was involved in a case where a vulnerable man, referred to as Mr. B, had his care withdrawn erroneously for three months, leading to distress and uncertainty as found by the Local Government Social Care Ombudsman. The council accepted the ombudsman’s decision and paid compensation, acknowledging areas for internal process improvement in care eligibility assessments. Though unrelated to Parvy Homes, this reflects challenges the council faces in managing complex care needs.​

What does this mean for care provision in Hillingdon?

The case of Parvy Homes highlights tensions between an established care provider and a local authority amid concerns about quality and safeguarding. Parvy Homes maintains its commitment to high care standards validated by a ‘Good’ CQC rating, while Hillingdon Council stresses adherence to due process and safeguarding priorities. The dispute underscores the importance of transparency, clear communication, and thorough review processes in care placement decisions affecting vulnerable adults with complex needs.

Parvy Homes continues to seek clarity on the PCP status and reinstatement for placements from Hillingdon Council while maintaining its service commitments to residents and local authorities across the region. Hillingdon Council, for its part, remains responsible for ensuring safe, effective care provision in the borough, balancing multiple provider engagements and safeguarding concerns.